Get help with your ELLIPAL cold wallet and the ELLIPAL App — setup, transactions, assets, and recovery.
Pick your ELLIPAL model — Titan 2.0, Titan (EC02), Titan Mini and more — then enter your DID number to start a guided firmware update.
Review a pending transaction and gather its public details to investigate its status.
Trace sync events and network calls when the ELLIPAL App misbehaves.
Troubleshoot common issues while installing, opening, or setting up the ELLIPAL App or a cold wallet.
Record app version, device, network, and symptoms when reporting an ELLIPAL issue.
Check wallet activity and transaction details when expected activity is not visible in the ELLIPAL App.
Review expected staking rewards and the relevant account activity.
Check an incoming transfer using its public transaction hash.
Review an outgoing transfer without exposing wallet credentials.
Check on-chain confirmation status for an incoming transfer.
Review confirmation status and next steps for a pending transaction.
Prepare an issue report for a delayed or failed transfer.
Find ELLIPAL support guidance if tokens were sent to an incompatible address.
Find ELLIPAL wallet access guidance without sharing passwords or seed phrase information here.
Document an access or sign-in issue and find ELLIPAL's published support options.
Check whether a transaction used the intended network or chain.
Use a public transaction hash to locate on-chain activity in a block explorer.
Check whether network or ELLIPAL service interruptions may affect transactions.
Review a public receiving address before sending a transfer.
Review staking options and related on-chain activity through the ELLIPAL App.
Explore the 10,000+ coins and tokens supported by ELLIPAL.
Understand network fees and how they are calculated.
Review token contracts and addresses carefully before sending.
Browse ELLIPAL wallet and developer resources.
Find ELLIPAL App downloads and cold wallet device details.
Find ELLIPAL's published help and support channels.
Get the official wallet
Explore ELLIPAL cold wallets and the ELLIPAL App at ellipal.com. Never share your seed phrase or private keys.